Shipping policy

Velzara | Last updated: 10 October 2026

Thank you for shopping with Velzara. This policy explains how we process and deliver your orders.

1. Delivery Timeline

Once your order is placed, it usually takes 7 to 10 days to be delivered to you, provided there are no unforeseen issues. This period includes order processing and transit time.

Delivery times are estimates, not guarantees. They may be longer in remote or hard-to-reach areas, or during sale periods and festive seasons.

2. Order Processing

Orders are processed after payment is successfully confirmed.
You will receive an order confirmation by email or message once your order is placed.
Orders are not processed or dispatched on Sundays and public holidays.

3. Tracking Your Order

Once your order is dispatched, we will share your tracking details by email, SMS or WhatsApp. You can use the tracking link to follow your parcel. If you have not received tracking information within a reasonable time, please contact us.

4. Shipping Charges

Shipping charges, if any, are shown at checkout before you complete your payment. Any free-shipping offers are displayed on the Site and may change at any time.

5. Delivery Areas

We ship to addresses serviceable by our courier partners. If your pincode is not serviceable, you will be informed at checkout or after you place your order, and we will contact you about the next steps.

6. Possible Delays

Delivery may be delayed by circumstances beyond our control, including:

Bad weather, natural calamities or strikes
Courier or logistics disruptions
Public holidays and high order volumes
Incorrect or incomplete shipping address
Customer unavailability at the time of delivery
Government restrictions or other unforeseen events

We will do our best to keep you informed of any significant delay.

7. Incorrect Address

Please ensure your name, full address, pincode and phone number are correct. Velzara is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete details provided by the customer. Address changes are possible only before the order is dispatched, so please contact us as soon as possible.

8. Failed Delivery Attempts

Our courier partner will make delivery attempts as per their policy. If delivery fails because you are unreachable or the address is incorrect, the parcel may be returned to us. In such cases, we will contact you, and re-shipping charges may apply.

9. Damaged or Wrong Items on Delivery

Please check your parcel on receipt. If it appears opened, tampered with or damaged, or if you receive a wrong item, contact us at care@velzara.in within 48 hours of delivery with your order number and clear photos or an unboxing video. Please also refer to our Return & Refund Policy, which governs exchanges.