Refund policy

Velzara | Last updated: 10 October 2026

Thank you for shopping with Velzara. We take care to craft and pack every piece of fashion and jewellery you order. Please read this policy carefully before placing an order.

1. No Refunds

All sales on our Site are final. We do not offer refunds on any order, whether for change of mind, style, colour, fit preference, or any other reason. Please review product descriptions, images, size charts and measurements carefully before purchasing.

2. Exchange Policy

We offer an exchange only if the size of the item delivered is different from the size you ordered.

Exchanges are not available for change of mind, personal preference or incorrect size selection by the customer.
The exchange is for the same item in the size originally ordered, subject to stock availability.
If the correct size is not in stock, we will contact you to discuss the available options.

3. Conditions for Exchange

To be eligible, your request must meet all of the following:

You must contact us within 48 hours of delivery.
The item must be unused, unworn, unwashed and in its original condition.
The item must have all original tags, packaging and accessories intact.
You must share your order number along with clear photos of the item, its size label and the packaging. An unboxing video is recommended.

Exchange requests that do not meet these conditions may be declined.

4. How to Request an Exchange

Email us at care@velzara.in or call 8468097814 within 48 hours of delivery.
Include your name, order number, the size you ordered, the size you received, and the photos mentioned above.
Our team will review your request and confirm the next steps, typically within 2 to 3 business days.
Once approved, we will guide you on sending the item back. The replacement is dispatched after we receive and inspect the returned item.

5. Shipping Costs

If the wrong size was delivered due to our error, Velzara will bear the shipping cost for the return and the replacement. For any other case, shipping charges are not covered by us.

6. Non-Exchangeable Items

The following are not eligible for exchange:

Items that have been worn, used, altered, damaged or washed after delivery
Items returned without original tags or packaging
Items on which the size was selected incorrectly by the customer
Sale, discounted or customised items, unless the wrong size was delivered

7. Order Cancellations

Orders can be cancelled only before they are dispatched. Please contact us immediately at care@velzara.in. Once an order has been shipped, it cannot be cancelled and no refund will be issued.